Client Service Charter

clientbanner

Clients’ Service Charter

We are committed to providing you with high quality financial services and training that meet your ever-changing needs. Excellent customer relationship is the result of working together as a team to achieve high standards of service quality at all times with Opportunity International Savings and Loans Limited.

OUR COMMITMENT

We shall behave in a Christ-like manner toward you;
We shall treat you with dignity, fairness, and respect, free from discrimination;
We shall make every possible effort to provide responsive and affordable financial products and transformational services to you;
We shall show the pricing of our products clearly to you including all fees and charges;
We shall not knowingly overburden you with debt or other services;
While debt collection practices must include energetic pursuit of defaulters, we shall treat you with dignity; We shall make clear the manner in which our products and services work, our commitments to you and your contractual obligations and responsibilities;
Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you;
We shall do what we say we shall do; We shall continue to resource, equip and support you toward transformational life change.

how can we help you?

Contact us at any Opportunity International Savings and Loans branch nearest to you for financial advices.